Privacy Policy

1. Information Collection

We collect information that you provide directly to us when requesting or utilizing our services. This includes:

• Personal Identification Information: Full name, date of birth, physical address, email address, and phone number.
• Government-Issued Identification: Driver's license numbers, passport details, or other ID metrics required by California law to verify identity during notarization.
• Document Details: Information contained within the documents you provide for notarization, apostille, translation, or loan signing services.
• Payment Information: Credit card details, billing address, and transaction history (processed securely via our third-party payment processors).

2. How Data is Used

The information we collect is used strictly for the following business purposes:

• Service Delivery: To perform requested notarial acts, process apostilles, facilitate loan signings, and deliver translated documents.
• Legal Compliance: To maintain our official Notary Journal as required by the California Secretary of State, which includes recording the signer's identity, signature, and thumbprint when mandated.
• Communication: To send appointment confirmations, service updates, invoices, and respond to your inquiries.
• Record Keeping: To maintain accurate business and financial records for tax and administrative purposes.

3. Data Protection and Security Measures

We implement robust security measures to protect your personal information and sensitive documents:

• Encryption: Digital documents uploaded through our site are transmitted using secure socket layer (SSL) encryption.
• Secure Storage: Physical documents and our official Notary Journal are kept in a locked, secure environment accessible only by the commissioned Notary Public.
• Access Controls: Digital files are stored on secure, password-protected systems with restricted access. Documents are permanently deleted from our active systems once the service is completed and delivered, unless otherwise requested by the client or required by law.

4. Third-Party Sharing

We collect your contact information solely for the purpose of providing notary and Apostille services. We do not sell or share your personal information with third parties for marketing purposes.

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Government Authorities: With the California Secretary of State, foreign consulates, or court systems when processing apostilles or authentications on your behalf.
• Service Providers: With trusted third-party vendors who assist us in operating our business, such as payment processors (e.g., Stripe, Square) and secure cloud storage providers, all of whom are bound by strict confidentiality agreements.
• Legal Obligations: When required by law, subpoena, or court order, or to protect the rights, property, or safety of CAP NOTARY, our clients, or others.

5. SMS/Text Message Program

Opt-In Process: When you submit a contact form or request our services, you have the option to consent to receive SMS (text message) communications from CAP NOTARY. This consent is entirely voluntary. You may opt in by checking the SMS consent checkbox on our contact form or by explicitly requesting SMS communications via phone or email. By providing your mobile phone number and consenting to SMS communications, you authorize CAP NOTARY to send you text messages related to your service request, appointment updates, and service notifications.

Message Frequency: The frequency of SMS messages will vary depending on your service needs and appointment schedule. You may receive messages regarding appointment confirmations, service updates, appointment reminders, and other notifications related to your notary or apostille services. We do not send unsolicited promotional messages to opted-in users.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

6. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and manage user sessions. You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our website, but your ability to use some features or areas of our site may be limited.

7. Compliance with California Privacy Laws (CCPA/CPRA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You can request details about the categories and specific pieces of personal data we have collected about you.
• Right to Delete: You can request the deletion of your personal data, subject to certain legal exceptions (e.g., we cannot delete entries in our official Notary Journal, as state law mandates their retention).
• Right to Correct: You can request corrections to inaccurate personal data we hold about you.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise these rights, please contact us using the information provided below. We will verify your identity before processing your request.